Cancellation & Refund Policy

Refund Policy - the basics

Cancellation

All sales of Recharge / subscription/ Installation charges all are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the subscription you purchase recharge for and all charges that result from those purchases. Giganet Digital is not responsible for any purchase or Recharge for an incorrect account.

Refund Policy

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@giganetdigital.net. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or User name, Recharge value, Transaction date and Order Number. Giganet Digital shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

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